Terms and Conditions

  • *A skin test must be carried out at least 48 hours prior to any colouring service to ensure no sensitivities are present. I am currently sourcing tests that I can post out to you to carry out at home but as these are high in demand this may take a while. So for now, I will carry out a skin test personally, I know from experience that this seems a nuisance but it is necessary before your first colour at Hairitage Ludlow.
  • We will carry out a thorough consultation prior to or on the day of your appointment.
  • We will guide you through the process and advise you. The final decision is yours. However, we will not carry out requests which could result in compromising the long term integrity of the hair.
  • ​Several sessions may be needed to achieve your desired hair goal. This will be discussed and we will be transparent regarding time frames and cost.
  • If at any point you are unclear about the steps discussed during the consultation process to achieve the required end result you must bring this to our attention asap so we can reassure you, and clarify.
  • Aftercare will be given along with recommendations. You are responsible for following these guideline’s to ensure you get the most out of your colour.
  • ​Permanent hair colour will grow out. It will grow on average 1/2 inch per month. You may also experience a gradual fade depending on the products you use, if your hair is porous, exposed to the sun, or if you swim.
  • ​Semi-permanent hair colour will gradually fade out. The rate of fade out will depend the products you use, porosity of hair, sun exposure, or if you swim.
  • ​Toners will need top-ups. They are not permanent and depending on the porosity of the hair and products you use will depend on the longevity.
  • Please inform us if you have any medical conditions that may be affected by the use of any products or you know you are sensitive to products.
  • ​Our main aim is to meet your expectations by providing the highest standard of technical and creative skills, backed by our extensive level of industry experience. Rest assured we have undertaken extensive training in colour correction and therefore extremely capable of making any adjustments if you are not entirely satisfied with the end result.
  • All services are guaranteed for seven days upon completion. In the unlikely event you are dissatisfied with the colour result you must express any concerns within this time so we can make any adjustments for you.
  • ​We do not offer refunds